How do you deliver and what are your charges?
For European and International orders we use DHL and for UK orders we use DPD and for US orders we use FedEx or USPS as our shipping carriers. We trust them the most to deliver your order safely from our door to yours.
We fulfill orders from either our UK or US warehouse depending on the location of the goods and final delivery destination of the order.
When your item is ready to ship we advise a delivery estimated time of between 2-5 business days for European and International orders and next day delivery for UK orders.
For all made to order products, we will reach out directly to communicate the delivery window and reconfirm your acceptance of any required lead time.
As soon as your order is ready for shipping, we will send you a tracking number with your order dispatch email.
Shipping prices will be listed at checkout along with all duties and taxes factored into the final product price with exception of Australia.
For orders shipping to Australia, unfortunately at this time, we are required to ship DDU (delivered duty unpaid) and the end customer will be responsible for import taxes and duties over a value of $1,000 AUD.
On occasion, depending on the order volume or delivery location we might be required to contact you to spot quote your shipping charge.
If there are any shipping delays then we will contact you directly to inform you.
Do you deliver everywhere around the world?
We aim to share our products with a worldwide audience although unfortunately we have needed to restrict a few countries. Should you come across this, we would be happy to help find a solution so please don’t hesitate to ask.
What can I do if my product was damaged during transportation?
If you find any damages or received your order damaged then please contact us at: firstname.lastname@example.org. We will then evaluate the issue and make it right.